Who we are
MyShop.Coffee Enterprises Pty Ltd
ABN: 81 685 563 982
Effective Date: April 1, 2025
Last Updated: June 28, 2025
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1. About This Policy
MyShop.Coffee Enterprises Pty Ltd (we, us, our) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to our online coffee marketplace platform at MyShop.Coffee and any related services we provide.
Contact Information:
– Entity: MyShop.Coffee Enterprises Pty Ltd
– Email: grow@myshop.coffee
– Address: 11 May Street, St Peters NSW 2044
2. What Personal Information We Collect
Information You Provide to Us:
– Account Information: Name, email address, phone number, date of birth
– Payment Information: Credit card details, billing address, payment history
– Delivery Information: Shipping addresses, delivery preferences
– Communication: Contact form submissions, customer service enquiries, feedback
– Vendor Information: Business details, ABN, banking information (for coffee entrepreneurs using our platform)
Information We Collect Automatically:
– Website Usage: IP address, browser type, pages visited, time spent on site
– Device Information: Device type, operating system, unique device identifiers
– Location Data: General location based on IP address
– Cookies and Tracking: We use essential cookies for website functionality, analytics cookies to improve our services (including Google Analytics), and performance cookies to enhance your experience. You can manage cookie preferences through your browser settings. We do not use advertising or marketing cookies.
Sensitive Information:
We do not intentionally collect sensitive personal information as defined by the Privacy Act, unless specifically required for our services and with your explicit consent.
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3. How We Collect Personal Information
We collect personal information when you:
– Create an account or register as a vendor
– Place orders or make purchases
– Subscribe to our newsletter or marketing communications
– Contact our customer service team
– Participate in surveys, competitions or promotions
– Use our website and interact with our online services
– Provide feedback or reviews
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4. Why We Collect and Use Your Personal Information
We collect and use your personal information for the following purposes:
Primary Purposes:
– Order Processing: Fulfilling coffee orders, payment processing, delivery coordination
– Account Management: Creating and maintaining your account, vendor onboarding
– Customer Service: Responding to enquiries, resolving issues, providing support
– Platform Operations: Operating our multi-vendor marketplace, facilitating transactions between customers and coffee vendors
Secondary Purposes:
– Marketing: Sending promotional emails, newsletters, special offers (with your consent)
– Analytics: Improving our website, services, and user experience
– Legal Compliance: Meeting our legal obligations, preventing fraud
– Business Operations: Internal reporting, accounting, business development
We will only use your personal information for purposes you would reasonably expect, or for which we have obtained your consent.
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5. Disclosure of Personal Information
We may disclose your personal information to:
Third-Party Service Providers:
– Payment processors (e.g., Stripe, PayPal)
– Shipping and logistics companies (e.g., Australia Post, Shipstation, courier services)
– Website hosting and cloud storage providers
– Analytics services (e.g., Google Analytics)
Coffee Vendors on Our Platform:
– Vendor partners require certain customer information to fulfil orders
– We limit vendor access to information necessary for order completion
Legal Requirements:
– Government agencies or law enforcement when required by law
– Courts or tribunals when compelled by legal process
– Professional advisors (lawyers, accountants) under confidentiality obligations
Business Transfers:
– In the event of a merger, acquisition, or sale of business assets we do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
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6. Overseas Disclosure
Some of our service providers may be located overseas, including:
– United States: Cloud hosting, email services, analytics
– European Union: Customer support tools, marketing platforms
When we disclose personal information overseas, we take reasonable steps to ensure the recipient protects your information in accordance with Australian privacy standards through:
– Contractual privacy obligations
– Selecting reputable service providers with adequate privacy protections
– Regular review of overseas provider privacy practices
By using our services, you consent to the overseas disclosure of your personal information for the purposes outlined in this policy.
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7. Data Security and Protection
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from:
– Unauthorised access, use, or disclosure
– Loss, misuse, or alteration
– Cyber security threats and data breaches
Security Measures Include:
– SSL encryption for data transmission
– Secure server infrastructure and access controls
– Regular security assessments and updates
– Staff training on privacy and security obligations
– Incident response procedures
Data Retention: We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
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8. Your Privacy Rights
Under the Privacy Act 1988, you have the following rights:
Access to Your Information
You may request access to the personal information we hold about you. We will provide access unless an exception applies under the Privacy Act.
Correction of Information
You may request correction of personal information that is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
Anonymity and Pseudonymity
Where practical, you may interact with us anonymously or using a pseudonym. However, this may not be possible for all services (e.g., order processing requires identification).
Opt-Out Rights
– Marketing Communications: Unsubscribe from marketing emails at any time
– Cookies: Manage cookie preferences through your browser settings
– Data Processing: Object to certain uses of your personal information
Complaints
If you believe we have breached your privacy, you may lodge a complaint with us or directly with the Office of the Australian Information Commissioner (OAIC).
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9. Cookies and Online Tracking
Our website uses cookies and similar technologies to:
– Remember your preferences and login status
– Analyse website traffic and user behaviour
– Personalise content and advertisements
– Improve website functionality and performance
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.
For detailed information about our cookie practices, please refer to our separate Cookie Policy.
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10. Children’s Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
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11. Food Safety and Health Disclaimers
Important Notice Regarding Coffee Products:
– Caffeine Content: Our coffee products contain caffeine. Consult your healthcare provider if you have health conditions that may be affected by caffeine consumption.
– Allergen Warning: Coffee products may be processed in facilities that also handle nuts, dairy, and other allergens.
– Pregnancy Warning: Pregnant or breastfeeding women should consult healthcare providers regarding caffeine consumption.
– Individual Reactions: While rare, some individuals may experience adverse reactions to coffee products. Discontinue use and seek medical attention if you experience any concerning symptoms.
– Storage: Follow product storage instructions to maintain freshness and quality.
Vendor Responsibility: Individual coffee vendors on our platform are responsible for product quality, safety standards, and compliance with food regulations. We encourage customers to contact vendors directly with specific product questions.
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12. Data Breach Notification
In the event of a data breach that is likely to result in serious harm to affected individuals, we will:
– Notify the Office of the Australian Information Commissioner within the required timeframe
– Notify affected individuals where required by law
– Take immediate steps to contain and remedy the breach
– Conduct a thorough investigation and implement measures to prevent future breaches
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13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect:
– Changes in our business practices
– Legal or regulatory requirements
– Technological developments
– Industry best practices
We will notify you of significant changes by:
– Posting the updated policy on our website
– Sending email notifications for material changes
– Updating the “Last Updated” date at the top of this policy
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14. Contact Us
Privacy-Related Enquiries and Complaints:
MyShop.Coffee Enterprises Pty Ltd
Privacy Officer
Email: grow@myshop.coffee
Post: 11 May Street, St Peters
External Complaints:
If you are not satisfied with our response to your privacy complaint, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
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15. Compliance Statement
This Privacy Policy has been prepared to ensure compliance with:
– Privacy Act 1988 (Cth)
– Australian Privacy Principles (APPs)
– Spam Act 2003 (Cth)
– Australian Consumer Law
MyShop.Coffee Enterprises Pty Ltd is committed to ongoing compliance with Australian privacy legislation and industry best practices.
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*This Privacy Policy was last updated on June 28, 2025 and is effective immediately.*